Frequently Asked Questions
Everything you need to know about your DeRosa Music experience.
How are instruments protected during shipping?
We take extreme care in packaging. Every instrument undergoes a professional inspection and is secured with specialized padding and double-walled boxes to ensure it arrives in perfect tuning and condition.
What is your return policy for musical instruments?
We offer a 30-day return policy on most items. Products must be in their original packaging and condition. Please note that items like reeds, mouthpieces, and earplugs cannot be returned for hygiene reasons.
Do you offer financing for high-end equipment?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select your preferred financing option at checkout to spread the cost of your purchase.
How long does delivery usually take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner for a gig or session.
Are your products covered by a warranty?
All new instruments and equipment come with a full manufacturer's warranty. Additionally, DeRosa Music provides a 1-year limited warranty on craftsmanship for our exclusive house-brand accessories.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey from our warehouse to your door.